Refund Policy

This policy applies to software sold by Benjamin Wrensch, trading as Polytonic Music Studio.

Before purchasing

Where available, please use the demo or trial to check that the software meets your needs and works with your setup.

Refunds and withdrawal

Purchases use Stripe Managed Payments, branded “Sold through Link.” The applicable Link terms and refund policy apply and take precedence over any more restrictive provision of this policy.

Under Link’s terms, EU and UK consumers may cancel within 14 days of receiving access to or delivery of the software. To request this through Link support, identify your order and select or mention “cooling off period.” You may also notify us of withdrawal using the email below; no special wording is required.

Beyond your statutory rights and refunds available under Link’s policy, we generally do not offer voluntary refunds after licence delivery.

Nothing in this policy limits mandatory consumer rights, including withdrawal rights and remedies for defective or misdescribed software. Trying the demo or receiving a licence does not itself waive those rights.

Contact

For product issues or help with an order, email info@polytonicmusicstudio.com. Please include your order reference if available.